🔄 1. Eligibility for Exchange or Return

We accept exchanges and returns for most products within 7 days of delivery.
Items must be:

• Unworn and unwashed

• In original packaging with tags intact

• Free from stains, odors, or damage

For hygiene reasons, certain products (e.g., undergarments, face masks, or custom-made items) cannot be returned or exchanged.

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📦 2. How to Request an Exchange or Return

1. Visit the Exchange & Return Form page

2. Provide your Order Number, Email, and Reason for exchange or return.
3. Our support team will review and contact you with the next steps.
4. Once approved, you’ll receive instructions on how to ship your item back to us.

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💰 3. Refund & Credit Policy

• Refunds are issued to your original payment method once we receive and inspect the returned item.

• If you prefer, we can issue a store credit or voucher for future purchases.

• Please allow 5–10 business days after we confirm receipt for the refund to reflect.

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✈️ 4. Shipping Costs

• For returns, customers are responsible for shipping the item back unless the product is defective or incorrect.

• For exchanges, Kokudé will cover the cost of sending the replacement item once we receive your return.

International returns may incur customs duties or courier fees, which are non-refundable.

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⚠️ 5. Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us within 48 hours of delivery at support@kokudefashion.com with your order number and photos.
We’ll prioritize replacements or full refunds immediately.

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🕓 6. Processing Time

All returns and exchanges are processed within 3–5 business days after your package is received and inspected by our team.